Patient Registry Waitlist
Patient Registry Waitlist
Patient Registry Waitlist

Privacy Policy

Last updated: 01/05/2025
Eternilink™ – AI-Powered Mental Health Platform

This Privacy Policy describes how Neuralink Corp. (“Eternilink”, “we”, “us”, or “our”) collects, uses, discloses and otherwise processes personal information. “Personal information” means information about an identifiable individual as described under applicable privacy laws.

We may provide additional privacy notices to individuals at the time we collect their personal information. For example, our privacy practices in connection with clinical trials are governed by applicable clinical trial protocol(s) and related informed consents and, where applicable, HIPAA authorization forms. Also, the Patient Registry Privacy Notice to join the Eternilinkalink Patient Registry describes our privacy practices with respect to personal information collected as part of the Neuralink Patient Registry. This type of an “in-time” notice will govern how we may process the personal information you provide at that time.

We may change this Privacy Policy from time to time. The “Last Updated” date at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy.

1. Introduction

Eternilink is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our platform, mobile apps, VR experiences, or any of our related services.

By using Eternilink, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of data:

a. Personal & Account Information

  • Age group, gender, country/region

  • Language and device preferences

  • Optional user profile data (if provided)

b. Health & Biometric Data

  • Emotional cues (facial expressions, tone of voice, gestures)

  • Heart rate, eye movement, and other sensor data (via VR headsets, smartwatches, webcams)

  • Therapy session responses and mood tracking data

c. Technical Data

  • IP address, device type, operating system

  • Session duration and interaction metrics

  • App crash reports and diagnostic information

3. How We Use Your Data

Your data is used to:

  • Deliver personalized, real-time therapy experiences

  • Continuously improve our AI and therapeutic recommendations

  • Conduct anonymized research and product development

  • Ensure user safety, system stability, and support requests

We do not sell your data.

4. Data Storage and Security

  • All sensitive data is encrypted (AES-256 or higher)

  • We implement strict access controls and secure server environments

  • Data is anonymized whenever possible

  • For enterprise clients, private or self-hosted infrastructure is available

5. Legal Basis for Processing

We process your data under the following legal bases (as per GDPR):

  • Your explicit consent

  • Fulfillment of a legitimate interest (e.g., improving therapy accuracy)

  • Compliance with legal obligations in health data management

For U.S. users, we follow HIPAA-aligned standards for health data privacy.

6. Your Rights

You have the right to:

  • Access and request a copy of your data

  • Correct or update any inaccurate information

  • Request deletion or anonymization

  • Withdraw your consent at any time

  • Object to data processing in certain circumstances

To exercise your rights, contact us at:
📧 privacy@eternilink.com

7. Cookies and Tracking

We use cookies and analytics tools to optimize platform performance and user experience. You can control cookies through your browser settings.

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes stated above or as required by law. Data used for research is anonymized and stored securely.

9. Third-Party Services

We may use third-party tools for analytics, hosting, and communication. These providers are carefully vetted and comply with GDPR or similar data protection standards.

10. International Data Transfers

If data is transferred outside your region (e.g., EU to US), we use appropriate safeguards such as Standard Contractual Clauses to ensure legal compliance.

11. Children’s Privacy

Eternilink is intended for users aged 13 and older. For minors, parental consent may be required depending on regional laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it regularly. If major changes occur, we will notify users directly through the app or email.

13. Contact

If you have any questions, concerns, or complaints regarding your data or this Privacy Policy, please contact:

Data Protection Officer – Eternilink
📧 privacy@eternilink.com
🌍 www.eternilink.com